CEM/Delivery Manager (AVP) – Dallas,TX USA

The Sales Executive leads sales engagements, selling solutions to address complex Business and IT requirements.

Primary Responsibilities:-

  • Lead delivery from client location and serve as the first point of contact; He / She would be accountable for overall delivery, P&L and service excellence 
  • Achieving SLAs (service level agreements) with high level of client satisfaction; Responsible for Delivery and Financial metrics
  • Relationship management; establishes and builds relationships with client executives, MDs and Managers
  • Effectively manage collaboration with multiple stakeholders, both internal and external to ensure alignment and successful delivery
  • Understand and proactively manage client expectations to provide superior customer experience & satisfaction
  • Ensure engagement objectives are in continuous alignment with the evolving business direction 
  • Anchor and drive the Monthly / Quarterly steering committee meetings with stakeholders 
  • Expected to have a high level technical & functional knowledge to explain business problems to internal teams
  • Responsible for driving Business Development Activities to grow the portfolio
  • Should be able to tactically handle internal critical issues among project teams and horizontals 
  • Reporting to senior management / leadership teams on the overall engagement
  • Helps handle internal operations – these include operations, process, coordination etc.

Desired Profile:-

  • Demonstrated experience in managing large portfolios from a delivery and growth perspective, retail industry and customer interactions
  • Experience in Retail industry preferred 
  • Experience in technology delivery projects in handling large delivery engagements 
  • Excellent program / portfolio management skills leading large/complex transformational programs
  • Excellent client management, relationship building and problem solving skills 
  • Risk Management, and negotiation skills
  • Grooming engagement leads / project managers 
  • Experience interacting with Executive level IT leaders to represent delivery status 
  • Excellent presentation and written communications skills 
  • Strong exposure to agile methodologies 
  • Ability to collaborate and resolve conflicts in a diverse matrix organization within the client
  • Technology background in at least one of the tech stacks (Java, Web technologies, Mobility, Cloud etc.) and ability to steer the team to resolve critical technical project issues
Experience 12+ Years
Education BE/BTech/MCA/ME/MTech/MBA
Job Location Dallas,TX USA
Company Profile Our Client is renowned Global IT Service Company.